Cancellation and Refund Policy
At The Joy Giver (“we,” “our,” “us”), we are committed to making a meaningful impact through our charitable initiatives. As a non-profit organization, donations made to The Joy Giver are used to support various community projects, and we sincerely appreciate your generosity.
Since we operate as a non-profit entity, all donations are considered final and non-refundable. However, we do understand that there may be exceptional circumstances, and we will review refund requests on a case-by-case basis.
1. Donation Refund Policy
- Donations made through our Website (https://thejoygiver.com/) are non-refundable.
- In case of an error in the donation amount or a duplicate transaction, you may contact us within 7 days of the transaction for a review.
- Refunds, if approved, will be processed using the original method of payment and may take up to 10 business days to reflect in your account.
2. Event and Program Cancellations
- If you have registered for a paid event or program organized by The Joy Giver and wish to cancel, please reach out to us at least 7 days before the event.
- Refunds for event registrations may be issued at our discretion and based on event expenses already incurred.
3. Technical Issues and Payment Failures
- If you experience technical issues during the donation process, such as payment failure or incorrect deductions, please contact us immediately with transaction details.
- We will work with our payment processor, Razorpay, to resolve any issues and assist with necessary corrections.
4. Contact Us For any inquiries regarding cancellations or refunds, please contact us at:
We appreciate your support and understanding in helping us create a positive impact in the lives of those we serve. By making a donation, you agree to this Cancellation and Refund Policy.